I'm a one-person real estate brokerage and having accurate financial records and being able to easily search transactions and generate reports is crucial. I'd been using Quicken for Mac for 10+ years and wanted to migrate to using a Chromebook instead of a Mac, to do that I had to find a replacement for Quicken. The replacement had to be online; available from my phone, tablet, etc., and no software installations almost every year. I immediately dismissed any 'free' financial software (Mint, etc.) - I believe that you get what you pay for and there is no such thing as 'free.' I settled on Tiller and CountAbout and subscribed to both; I quickly decided that a spreadsheet is not what I wanted. I wanted something that worked a lot like Quicken and CountAbout fit the bill. It took me awhile to fully embrace it but once I did I've been very happy and would not go back to Quicken even if they offered a fully online version. The few times I've had a question about using CountAbout I've always gotten a response by the end of the day - and often in an hour or less. If feels like I'm working with a small enterprise that's interested in putting out a superior application, improving it and solving issues and responding to questions. I'm very satisfied!